Ordering
How do I place an order?
Choose the pair you want, add it to your cart, and follow the checkout steps. You will receive a confirmation email as soon as the order is placed.
Can I change or cancel my order?
If your order has not yet been dispatched, email us as soon as you can and we will do our best to amend or cancel it. Once a parcel has left our facility we cannot recall it, but you can still return it under our 60-day return policy.
Shipping
How much does shipping cost?
Shipping is free on every order within the United States. There is no minimum order value.
Where do you ship?
We ship within the United States only. We do not currently offer international shipping.
How long will my order take?
Orders are prepared within 1–2 business days and delivery takes a further 4–8 business days, so most orders arrive within 5–10 business days. Orders placed before 6:00 PM Eastern Time begin processing the same business day.
Who delivers my order?
Deliveries are handled by UPS.
How do I track my order?
You will receive an email with a tracking number as soon as your order ships. See our Track Your Order page for details.
Returns and refunds
What is your return policy?
You have 60 days after receiving your item to request a return. Email us with your order number and we will send you return instructions and the return address.
When will I get my refund?
Once your return reaches us it is inspected within 7 business days and the refund is issued to your original payment method. Depending on your bank, it can take a further 3–5 business days to appear on your statement.
Do you offer exchanges?
The quickest way to get a different pair is to return the original item and, once the return is accepted, place a new order.
Do you charge a restocking fee?
No.
Payment
Which payment methods do you accept?
American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa. See our Payment Policy for details.
Which currency are prices in?
All prices are shown and charged in US dollars (USD).
Is it safe to pay on your site?
Yes. Payments are processed over an encrypted connection by established payment providers, and we do not store your card details.
Still need help?
Email info@danielaboutique.com, Monday–Friday, 9:00 AM–5:00 PM EST. We respond within 24 business hours.